To be eligible to apply for a Zip Money account, you need to:

• Be an Australian citizen or permanent resident
• Be at least 18 years of age
• Be employed in some capacity, earning more than $300 per week
• Have not declared bankruptcy or insolvency

We'll then apply our lending criteria to each application.

Every Zip Money purchase comes with a minimum of 3 month interest free period with some retailers offering up to 50 months interest free. After the interest free period, a standard interest rate of 19.9% p.a. applies.

There may be a one-off set-up fee depending on your account limit, which we'll add this to your balance so there's nothing to pay upfront. There's a $6.00 monthly account fee, which is waived if your closing balance is paid by the due date. No balance no fee

Finally, we may charge a $15 late payment fee if you don't meet the monthly minimum, and a $5 bank dishonour fee if your scheduled payment was rejected or dishonoured by your bank. That's it.

Start by speaking to the retailer - if they agree, they will process the refunded amount which will appear back in your Zip account.

If a refund puts your Zip account in credit, you can contact us to have the amount refunded to your bank account instead. Or, simply use it for your next purchase.